6 Points to Consider When Moving to a VoIP System For Your Business
The landline has become an obsolete service, thanks to mobile phones and VoIP-based systems utilizing Internet connections. A POTS (Plain Old Telephone System) simply doesn’t have the capacity to provide the breadth of options offered by the many popular services utilized by business today.
The Internet has enabled communication capabilities to transcend far beyond voice with options like video and UC (Unified Communications), as well as furnish several other features at a low cost. However, the problem many consumers in the market face when selecting an Internet-based system is determining value for the slew of features offered by the myriad of providers in the market.
In the following, we’ll explore key factors you should use when selecting a new phone service provider for your business.
Tips in Selecting a VoIP Provider
Selecting a VoIP provider can seem overwhelming, as every system seems about the same. You’re worried that you’ll pay too much for features you won’t use yet, find yourself allured by certain features that seem incredibly valuable.
To make the selection process a little simpler, we’ll walk through some of the most pertinent points you’ll need to effectively decide the best solution for your needs.
Identify What You Really Need
Before you talk to a sales rep, ponder what your needs, separating yourself from all the hype of the features included. If you’re a smaller business, voice is probably the most important component of whatever you’ll select. Make sure you have enough inbound and outbound minutes to accommodate your needs then consider other options like messaging, call recording, voicemail transcription, among other features.
Set A Reasonable Phone Budget
Once you have an idea of what you need to get by, lock in a core budget. If you’re still using an antiquated landline, it will likely be cheaper but still don’t overspend. A lot of providers offer a lot (or unlimited) minutes and messaging for a reasonable price, usually on a per user a month model. Keep in mind, additional features are usually included but there’s no industry standard on premium features, meaning something you really want may cost more than you’d like to pay.
There’s nothing worse than getting stuck in a long-term contract with a service you hate. Make sure to capitalize on free trials prior to signing up for a lengthy contract. It’s also a good idea to explore the terms of the contract so you don’t get stuck with additional fees that overshadow the cost of your phone service.
Some providers will require equipment and either sell or lease these items. Modern IP phones are great but can be somewhat pricey – if you’re leasing equipment from a company, you may end up overspending on items.
A lot of the time, a good desk phone is worth the investment but there’s also software that can accommodate the same needs. Exploring costs and features of phones required (or recommended) by a company is worth weighing against providers that offer desktop clients, web extensions, or even mobile apps.
Is The VoiP Solution Mobile Friendly
There’s a lot of ways providers make their solutions mobile, from forwarding calls from business lines (or extension) to offering mobile apps. Forwarding is great, so long as it’s free. Apps are helpful, unless you’re using mobile data on a limited plan. If your workforce is on the move, these questions are important to ask before signing up.
Does It Support Third Party Integrations
Perhaps one of the most useful capabilities of a modern system is the ability to integrate with additional services, whether Google, Microsoft, or some other useful service. If you’re reliant on the contacts stored in your Exchange or Office 365 solution, syncing this data with your phone service is incredibly useful.
If you need help selecting the correct VoiP system for your business, cive us a call at 1 (770) 936-8020 or send us an email at firstname.lastname@example.org. Contact our Boulder or Atlanta offices for more information.